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Shipping Policy

For domestic sales inside Madagascar, you can indicate your shipping preferences and we will invoice accordingly.  Options for non-perishable products include Paositra Malagasy, Colis Express, DHL, air freight, etc.  The only option for perishable products is air freight with Tsaradia.

For international sales, only our vanilla is available for export, and, our vanilla is shipped by DHL.  We cannot publish shipping prices on our website because the prices vary according to weight and destination so please contact us for a quote.

Return & Exchange Policy

All products are sold on the basis that we send only fresh, high quality products.  We guarantee that within reasonable limits, our products are in perfect condition when sent.  If you have any issue with our products, please send us, within 24 hours of your signature proving arrival of the goods, clear images that illustrate the issue.  We promise to deal with your problem, on a case by case basis, fairly.  We cannot be responsible for products damaged due to delayed delivery caused by the fault of the carrier and for that reason, we recommend you take out shipment insurance.

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